Open adobe reader and it goes away3/31/2024 ![]() ![]() ![]() Use Adobe Send feature to upload the log files and share the link in direct/private message. If you have any third party plug-ins for Adobe Reader installed, please disable it, reboot the machine and check.Īlso, collect the log files from the above-shared method by Ayush Jain of the machine on which Adobe Reader is crashing and share it by direct/private message. If security software is installed, for testing purpose, please disable it, reboot the machine and check. What is the version of Adobe Reader installed, to identify, refer to Identify the product and its version for Acrobat and Reader DC Note: disabling the Protected Mode is only for testing purpose, please enable it back.Īre you on Windows machine or Mac and what it the version installed? We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and navigate to Adobe Reader's preferences from Edit>Preferences>Security(Enhanced)>and try disabling 'Enable Protected Mode at startup'>Click OK and restart the application and check. ![]()
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